◈ 직무 개요

• In collaboration with the Zone General Manager and Omnichannel HQ team in Rome, develop and drive an innovative, robust, forward-thinking and integrated omnichannel strategy and continuously seek opportunities & tools to enhance & fuel the growth of the Omnichannel mindset within the Region and the Store Network.
• Collaborate & partner with Marketing, Operations, Merchandising and Retail Functions in order to provide Clients with 360 commercial and CRM strategies and to reach business goals.
• Own the Regional ecommerce P&L and be responsible of driving sales and profitability.
• Continuously examine & analyze the digital business from sales, merchandising, marketing and operations perspective & use this data to further drive ecommerce sales.
• Develop business cases and partnerships in the execution of growth initiatives (new launches, services and/or categories, localization by market).
• Be the advocate for regional needs within HQ omnichannel roadmap.
• Maximize in-store usage of the Omnichannel functionalities and tools within Clienteling app; provide guidance and training where necessary, in collaboration with Retail Training team.
• Develop and ensure CRM key programs or campaigns through complementing and targeted in-store digital actions to engage and nurture the relationship with both New and Existing clients.
• Analyze and manage results on Client’s KPIs, both qualitative and quantitative, drive right actions on them as opportunities arise and continuously promote the importance of Clienteling within the store network.
• Transform the organization of the Client Services centers and build them as revenue channels, combining the service to clients with conversion rate

◈ 경력 요건

• Minimum 10 years of retail experience. Fashion or luxury is a plus.
• Strong communication skills and teamwork, especially ability to communicate with retail teams.
• Significant track record in running a successful CRM activation.
• Fluent in English

◈ 제출 서류 및 기타

- 국/영문 이력서 및 자기소개서

◈ 담당 컨설턴트

- 박미경 / / [email protected]